Q1: What are the payment methods you can accept ?
RE: We can accept multiple payment routes in order to be more flexible and convenient for our customers all over the world,Western Union,Paypal,T/T,L/C.But generally the standard payment method is T/T for bulk orders,30% T/T in advance,balance 70% before shipment The bank information is written in the PI.
Q2: What’s your shipping method ?
RE: UPS, DHL, Fedex, TNT or Shipping by Air,by train(for Europe) or by sea for option.
Q3: What’s your main product line is made ?
RE: 5 product lines.We focus on intelligent industrial LED luminaires,so our main products includes LED flood light,LED high bay,LED tri-proof light,LED street light,LED Linear trunking rail system.
Q4: Does Dualrays have the ability to do independence and development ?
RE: Our engineer department have 12 people. We have the research and development capability. We also collect regularly each customer feedback. We have product improvement and new product development.
Q5: LEDs are more expensive than other lighting options,why ?
RE: LEDs can operate as stand alone devices,but when grouped or clustered they require additional steps to operate properly. LEDs need proper components such as a circuits can be designed rapidly, but to ensure that they operate correctly and for long periods of time they require testing.
Q6.What’s the meaning of “Beam Angle “?
RE: The spread of light from a luminaire. For example: a fitting such as a low bay ,which is closer to the floor,will have a wider beam angle to illuminate a given floor area while a high bay fitting will have a narrower beam.
